- We will gladly accept a return on a product within 30 days of delivery. After the 30 days, only store credit will be applied in the form of an e-gift card. The refund or store credit total will be the amount paid for the product and not any additional shipping options selected at checkout. Please include on the packing slip and the reason why the item is being returned.
- We do NOT need to be notified of a return prior to shipping the return.ALL HELMETS ARE FINAL SALE.
ALL HATS, CAPS/BASEBALL HATS ARE FINAL SALE.
ALL SALE ITEMS ARE FINAL SALE.
ALL USED TACK ITEMS ARE FINAL SALE.
PERISHABLE GOODS SUCH AS CONSUMABLES AND PEST CONTROL SPRAYS ARE FINAL SALE.
GIFT CARDS ARE FINAL SALE.
Horse/Mini Blanket, Sheet, Sleezy, and Fly Mask Returns
-We will be happy to accept returns on a clean blanket that did not fit your horse, but we cannot accept returns of blankets that are dirty, hairy, torn, or have an odor. A restocking fee will be applied for inspection and sanitization of the product to ensure the product is in 100% resalable condition. The fee will vary depending on cleanliness. In these situations, photos will be secured on file.
- AJ Tack is NOT responsible for any ripping or tearing of horse blankets, hoods, fly masks, or splint boots.
-Bits returned in brand new condition will qualify for full refund if returned.
-Bits returned in less-than-new condition (including but not limited to bite marks, blemishes, debris etc.) may qualify for full or partial store credit.
- Condition of returned bit and refund/store credit options will be determined by the AJ Tack Returns Department.
- Carefully examine your newly received bit for any blemishes or defects – DO NOT USE IF ANY ARE NOTICED and notify a customer service representative immediately.
30 Day Return Policy
- There will be a 20% restock fee for any items returned dirty, traces of animal hair, missing parts or packaging, or if the product is deemed unsellable.
- Returned merchandise must be UNWORN and UNWASHED and in the original merchandise packaging. Items that appear worn, stained, or smell of cigarette smoke, deodorant, pet hairs or odors, etc. will not be eligible for a full refund.
- Please DO NOT SHIP footwear (boots or shoes) in the manufacturer’s original box. Do not write or attach shipping labels to the manufacturer’s original box, you must ship all footwear in a protected box with the original box packed inside. A 20% restocking fee will be applied for items shipped in manufactures original box.
- Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return.
- Return refund will be issued within 24-48 hours after receiving your return.
- If you send back an item that does not qualify for a return and full refund, we will contact the customer on if they wish to receive the item back or accept the partial refund.
- If we receive a package back from the shipping carrier due to the address provided being undeliverable, we will cancel and refund the order.
How to Return
1. Place NEW AND UNUSED items in their original merchandise packaging in a shipping bag or box with your order number or packing slip inside of the package.
2. Ship the package back to:
AJ Tack Returns
21239H FM 529 RD
Cypress, TX 77433
Please review our store policy above.
Returning a Gift
1. Place item in its original merchandise packaging in a shipping bag or box with the order number of the order (please get this information from the person who gifted the item) inside of the package. If an order number is not known, please provide the full name and email of the customer. Be sure to note that the order was gift.
2. Be sure to set up an ajtack.com account if you do not have one already.
3. Include the email address for YOUR ajtack.com account inside of the package. This is where your credit will be issued.
4. Ship the package back to:
AJ Tack Returns
21239H FM 529 RD
Cypress, TX 77433
Customers are responsible for all costs associated with shipping a return, as well as their tracking number upon sending their return.
All sale items are final sale and are not eligible for return.
Please review our store policy above.
- If an exchange is requested due to size, color, or style, please contact us at firstname.lastname@example.org with your order number and item to be exchanged. The customer is responsible for all return shipping costs. Once the item is returned to our warehouse, the customer will receive an email with the available store credit for the amount paid for the product which can be used on the similar item or any other store item.
- All orders CANNOT be changed, modified, or canceled after checkout. We will try our very best, but once an order has been shipped it is too late.
- All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Domestic Shipping Rates and Estimates
- $4.95 Economy Shipping on All Orders: 2-8 Business Days on all orders shipped to the 48 US States. Excludes consumables, and liquids. Your items will ship for free via the most economical carrier.
- $9.95 Expedited Shipping: 2-5 Business Days on all orders shipped to the 48 US States.
- Overnight Shipping: Please call us at 832-427-1784 for quote.
- In-store Pickup: You can skip the shipping fees with free local pickup at 21239H FM 529, Cypress, TX 77433. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.
- Our in-store pickup hours are 10am - 4pm on Monday - Friday. Please have your order confirmation email with you when you come.
- International Shipping: Unfortunately, we do not offer international shipping at this time.
- Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer/mobile monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
- Only one coupon code per order.
- All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped with the package tracking number.
- AJ Tack IS NOT responsible for:
- DELAYS WITH THE CARRIERS (UPS, FEDEX, OR USPS).
- PRODUCTS THAT ARE LOST OR DAMAGED IN THE MAIL. THE US POSTAL SERVICE, UPS, OR FEDEX WILL BE RESPONSIBLE ONCE WE SHIP THE PACKAGE.
- IF AN ITEM IS MARKED DELIVERED BY THE POST OFFICE. YOU WILL NEED TO CONTACT YOUR LOCAL POST OFFICE OR FILE A CLAIM WITH THEM ONLINE. For more information, click here.
- If there is a problem with your tracking number or package delivery, please contact the courier (USPS, FedEx or UPS) directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
- All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
- We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for carrier guarantees. If the item is not delivered in time, please contact the carrier. We will NOT refund additional shipping charges if USPS, FedEx or UPS fails to meet their guaranteed shipping times.
Defects or Problems with your Order
- If you have received an item with any problems or defects, please contact our warehouse within 3 days to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
- Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted.
1. Use your smartphone to take pictures of the defective or damaged area and email the images to email@example.com, including the tag in the image showing it is still attached.
2. Indicate "Defective" or "Damaged" in the subject line.
3. Include the first and last name on your AJ Tack account, order #, and product code/name of the item.
You will receive a response from our customer service support team within 24-72 hours.