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Frequently Asked Questions

Discount Codes

Discount codes can not be used in conjunction with any other coupon codes. Only one discount code per order is permitted.  

Our codes are case sensitive, so try copying and pasting the code into the promo code box just before check out.
Discount codes are not automatically applied and must be supplied at checkout by customer. 

We are so sorry to hear this! Once your order has been placed we are unable to manually add the discount. Please note that you can still use your discount code on your next order within 48 hours. 

1. Use your smartphone to take pictures of the defective or damaged area and email the images to, including the tag in the image showing it
is still attached.

2. Indicate "Defective" or "Damaged" in the subject line.   

3. Include the first and last name on your AJ Tack account, order #, and product code/name of the item.   

You will receive a response from our customer service support team within 24-72 hours.  

General Order Help

Your order will be canceled and refunded when it is received back to our warehouse.   

If your tracking number states your package was delivered, AJ Tack will not ship an additional replacement package. You may contact the carrier (USPS, UPS, or FedEx) with your tracking number.   

We are super quick at processing orders to make sure you receive them as quickly as possible. After an order is placed, we are unable to make any changes to your order. In such case, you can return the item to us in accordance with our returns process. 

Some of our items sell out QUICK and on rare occasions an item you have ordered can suddenly become unavailable. If an item in your order sells out, we will refund that portion of the order and send the rest. If your entire order is sold out, we will cancel and refund he entire order.   

If you have received an item with any problems or defects, please contact our warehouse within 3 days to inform us of the issue. If we are not notified within 3 days of receiving the item, then it will no longer qualify for a return or replacement. You must include a photo of the damage / defect with your email.   

We are not responsible for damages to clothing or horse wear caused by improper sizing, care or handling or damage done by the horse. Exact colors of merchandise may vary due to photography lenses, indoor / outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects and the buyer will pay return shipping if a return to our warehouse is attempted. 

Oh no! We are so sorry! Please send us an email to stating that you received an item in your shipment that you did not order. We
will then send you a return label and ship out the correct item. Please include your order number in the subject line of your email.